Shipping policy
We ship worldwide.
All standard shipments with DHL to Germany, Austria, Belgium and the Netherlands are free of charge.
The shipping costs for European and international shipments are automatically added during the ordering process.
Duties, taxes and fees apply for shipping outside the EU. Unfortunately, we do not have any influence on this.
The shipping costs are valid from an order value of 99 €.
The delivery time within Germany is usually 1-3 working days after receipt of payment.
We send all packages insured and with tracking.
Orders that are not picked up and then returned to us will incur a charge of 12 euros to cover the return postage fee and handling costs.
Unfortunately, as a small company, we can't yet offer free returns. Thank you for your understanding!
Returns national
THE EXCHANGE PERIOD IS 28 DAYS AFTER RECEIVING YOUR GOODS!
You have a return?
For returns, please send the package including the product, shipping bag or magnetic box and a printout of your invoice (invoice number) back to us . Unfortunately we cannot cover the costs for the return shipment.
If your return shipment arrives without a bag/box, we will charge you €10 or this amount will be deducted.
You are welcome to use the package we use for the return.
FOLLOW THIS LINK FOR RETURNS: