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Shipping policy

We ship worldwide. Except for the USA. 
All standard shipments with DHL within Germany are free of shipping charges.

The shipping costs for European and international shipments are added automatically during the ordering process.

The duration of delivery within Germany is usually 1-3 days.

We ship all packages insured and with tracking.

We as a small company unfortunately cannot offer free return shipping yet Thank you for your understanding!

Returns National

THE RETURN PERIOD IS 28 DAYS AFTER RECEIVING YOUR GOODS!

For returns for orders from Germany, please return the package including product, shipping bag/black box and printout of your invoice (invoice number) to the address below. Unfortunately, we cannot cover the cost of return shipping.

If your return shipment arrives without a bag/box, we will charge you 10 € or this amount will be deducted. 

You are welcome to use the package we use for the return.

Note on refunds:

Please make sure that the items you want to return are sent back to us in perfect condition and without any signs of use. The product should be returned to us unwashed. Please avoid damage and contamination. Please send the product back to us in resalable condition. If possible, use the original packaging for the return. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.

The complaint is not subject to:

a) minor deviations in size, shade of the fabric, small and scattered bunches or thickening in the fabric
b) natural wear of the product
c) damages, shrinkage (up to 10%) and defects of the products, if they are caused by the defect or improper maintenance
d) discoloration of the fabric

The sandiia UG (limited liability) is never liable for improper use of the baby carriers, for not following the carrying instructions, for not following the safety instructions, for carrying a defective baby carrier or for other things that endanger the safety of baby/child or harm health.

Address for returns:
Ontaro GmbH
c/o sandiia UG
Hüttenstraße 100-102
50170 Kerpen
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