Yes, we ship to many countries around the world. In the shopping cart you can check whether your country is included. We even ship to many countries free of charge.

Duties, taxes and fees apply for shipping outside the EU. Unfortunately, we do not have any influence on this.

The delivery time within Germany is usually 1-3 working days after receipt of payment.

We send all packages insured and with tracking.

For orders that are not picked up and then returned to us, a charge of 12 euros will apply to cover the return postage fee and handling costs.

If you need help with the baby carrier and all aspects of babywearing, you can send an email to trageberatung@sandiia.de or book an online call with our babywearing consultant. This service is free of charge for you. Click here for the booking tool.

If you have any questions about returns processing, please refer to our FAQs below. For all other inquiries, please send an email to kontakt@sandiia.de

Yes! You can remove small stains with soap and warm water. The stretcher is otherwise washable at 30°C. Please always wash them separately and without fabric softener. The buckles should be closed and it is best to use a wash bag/net.

Yes. Our baby carriers have been tested according to the European standard DIN EN 13209-2:2016-07 and classified as a hip-healthy product by the International Hip Dysplasia Institute.

You can find here an instruction manual for download.

As soon as your baby has reached the minimum weight of 3.5 kg. The leg bridge can be easily adjusted with the buttons on the inside and ensures that your baby sits in the correct and safe position in the carrier. (on older models it is continuously adjustable with a ribbon). If your baby is particularly small (e.g. due to a premature birth), consult your midwife/pediatrician/carrying consultant to be on the safe side.

The fabric is a classic sling fabric and consists of 100% pure organic cotton. The fabric is extremely breathable, soft, durable and does not wrinkle excessively.

You can view or download the instructions here .

The band with the buckle is used to hold the shoulder straps together when you use the carrier on your back. Check out here the instructions.

No, this does not work and should not be done as it can damage your child's hip. In addition, the baby can suffer from sensory overload because it cannot turn its head away. However, you can carry it on your back once it can sit up on its own.

The hip belt is approx. 130 cm long.

Yes, you can breastfeed your baby in the carrier.

Yes, you can exchange the carrier 28 days after receipt.

Please follow our instructions behind this link:

https://sandiia.de/a/returns

Unfortunately, as a small company, we can't yet offer free return shipping, so you have to pay for it yourself. Please get information from DHL, Hermes, DPD etc.