Frequently Asked Questions
Yes, we ship to many countries around the world. In the shopping cart you can check whether your country is included. We even ship to many countries free of charge.
For shipping outside the EU, duties, taxes and fees apply. Unfortunately, we do not have any influence on this.
The delivery time within Germany is usually 1-3 working days after receipt of payment.
We send all packages insured and with tracking.
Orders that are not collected and then returned to us will incur a charge of 12 euros to cover the return postage fee and handling costs.
All standard shipments with DHL to Germany, Austria, Belgium and the Netherlands are free of charge. The shipping costs for many European and international shipments are automatically added during the ordering process and are partly free of charge.
If you need help with babywearing or anything related to babywearing, you can send an email to email@example.com or book an online call with our babywearing consultant. This service is free of charge for you. Click here for the booking tool.
If you have any questions about returns processing, please see our FAQs below. For all other inquiries, please send an email to firstname.lastname@example.org
Yes! You can remove small stains with soap and warm water. The stretcher is otherwise washable at 30°C. Please always wash them separately and without fabric softener. The buckles should be closed and it is best to use a wash bag/net.
As soon as your baby has reached the minimum weight of 3 kg. The leg strap can be easily adjusted with the buttons on the inside and ensures that your baby is in the correct and safe position in the carrier. (on older models it is continuously adjustable with a ribbon). If your baby is particularly small (e.g. due to a premature birth), consult your midwife/pediatrician/carrying consultant to be on the safe side.
The fabric is a classic sling fabric and consists of 100% pure organic cotton. The fabric is extremely breathable, soft, durable and does not wrinkle excessively.
The band with the buckle is used to hold the shoulder straps together when using the carrier on your back. Check out the instructions here .
No, this will not work and should not be done as it can damage your child's hip. In addition, the baby can suffer from sensory overload because it cannot turn its head away. However, you can carry it on your back once it can sit up on its own.
The hip belt is approx. 130 cm long.
Our baby carrier fits up to a dress size XXL and a waist circumference of 130 cm.
Unfortunately, black cannot be dyed naturally. That's why you normally always have to dye deep black with synthetic dyes. But we don't want that! Since we use environmentally friendly and, above all, baby-friendly colors that are less aggressive, the baby carrier may fade more quickly. Before
UV radiation can change the color of the baby carrier. We dye our baby carriers with ÖkoTex 100 certified dye. This is also on our website under the product. You still have the option of freshening up the color of the stretcher, for example with a textile dye from the drugstore.
You can exchange the carrier 28 days after receipt.
Unfortunately, as a small company, we can't yet offer free return shipping, so you have to pay for it yourself. Please inform yourself at DHL, Hermes, DPD etc.
For returns, please send the package including the product, accessories, shipping bag and a printout of your invoice (invoice number) back to us. Unfortunately, we cannot cover the costs for the return shipment.
If your baby carrier arrives without a bag or accessories, we will charge you €10 or this amount will be deducted.
Yes, you get a 10% discount when you sign up for our newsletter.
Yes, we give 20% discount for professionals. Please contact us at email@example.com
Have you confirmed receipt of the newsletter? Only then will you receive an email with the discount code. Be sure to check your spam folder too!