Shipping & Returns: Why we focus on conscious shopping
Free shipping, easy returns, fast refunds – all of this often seems self-evident to customers today. And we understand that: online shopping should be easy, especially when it comes to baby products. After all, you want to take your time to check whether a baby carrier, cover, or another product suits you, your baby, and your everyday life.
However, what often isn't seen is that every shipment and every return involves a real effort. Time, material, packaging, logistics, inspection, reprocessing, and many small steps that particularly burden a small, owner-managed company like sandiia.
That's why we want to explain transparently why we offer free shipping within Germany but charge a flat fee for returns.
Free shipping within Germany – free for you, not for us
We offer you free shipping within Germany. This means you don't pay any shipping costs at checkout.
However, these costs naturally still arise for us as a company. Every order must be picked, packed, labeled, and shipped. This also includes packaging materials, warehouse processes, working hours, and the shipping costs of the parcel service provider.
We consciously bear these costs because we want to make shopping at sandiia as pleasant as possible for you. At the same time, we also want to be honest: free shipping is no small matter for small brands, but a real cost factor.
Why returns are so time-consuming for us
When a product is returned, the process isn't simply finished when a package arrives back with us.
Every return is individually checked and carefully processed by us. We check whether the product is complete, whether it is in its original condition, whether packaging and accessories are present, and whether the item can be resold.
Subsequently, each product is carefully reprocessed in our shipping rooms. This means: checking, sorting, repacking, storing, and preparing for the next shipment.
The entire return process, including inspection, reprocessing, handling, and shipping, costs us on average approx. €15 per order.
Why we charge a return fee of €6
To cover at least some of our costs, we charge a flat fee of €6 per return. This will be deducted simply from your refund amount.
It is important to us: these €6 do not cover all our costs. However, they help us to make the return process fair and sustainable.
At the same time, we want to encourage conscious purchasing. Because every return not only means effort and costs but also additional transport routes, packaging material, and resources.
If you are unsure which baby carrier you want to keep, please use our consultation.
For three or more products: €12 flat fee
If your order contains at least three products and is returned, we charge a flat fee of €12 due to the increased effort.
The reason is simple: more products mean more inspection effort, more packaging, more sorting, and more processing time. This flat fee will also be deducted directly from your refund amount.
Please return products in their original condition
For us to be able to resell returned items, they must be in their original condition.
Therefore, please ensure that the products are clean, unworn, complete, and carefully packaged when returned. Packaging, accessories, labels, and inserts should also be included in full.
Especially with baby products, a hygienic, well-maintained condition is particularly important. We want to ensure that every customer and every baby receives a flawless product.
Please use our return label
For returns within Germany, you can create a return label via our returns portal.
Please make sure to use this label. If you use a different shipping label and return the product independently, we will also charge a flat fee of €6. The reason: returns outside our system cause additional effort in assignment, inspection, and processing.
Via our returns portal, we can assign and process your return more quickly.
Returns from abroad
Would you like to return an order from another country?
Please also register your return via our returns portal. There you will receive the correct address for your return.
Unfortunately, we cannot cover the costs for return shipping from abroad. These must be borne by yourself.
When will the refund be issued?
As soon as your return has arrived and been inspected, we will initiate the refund.
The refund is always made via the originally used payment method. Depending on the payment provider, it may take a few days for the amount to be visibly credited.
Please note: it is not possible to pay out the refund via a different payment method than the one used for the order.
Packaging, responsibility, and sustainability
We are a customer of Grüner Punkt and thus fulfill our obligations for system participation according to the Packaging Act.
This is an important part of our responsibility. At the same time, we also want to be as conscious as possible with resources beyond that. Every order, every packaging, and every return has an impact. That's why we wish for a fair and careful approach to shipping and returns.
Our wish: conscious ordering, fair returns
We know that not every order fits perfectly. Especially with baby carriers, you might only realize at home whether a model truly suits your body feeling and everyday life.
Nevertheless, we would like to invite you to order consciously and, if unsure, to use our consultation beforehand. This way, we can jointly avoid unnecessary returns.
Because in the end, conscious shopping helps everyone: you, because you find the right product faster. Us, because we, as a small business, can operate fairly. And the environment, because fewer packages are sent back and forth.
Thank you for walking this path with us.
